Thanks for purchasing our products at continentalsaddlery.com operated by Continental Saddlery.

Overview

  • Our refund and return policy lasts 7 days after delivery. If 7 days have passed since your saddle/order was delivered, any refund will be issued in the form of store credit.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.

Right to reject orders or cancel sales:

  • All orders are subject to acceptance by Continental Saddlery Inc. and shall only become effective upon confirmation by Continental Saddlery Inc., which reserves the right to reject any order for any or no reason.

Non-returnable items:

  • Saddle certificates

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds:

  • In order to be eligible for a refund, you have to return the product within 7 calendar days after the receipt of your order to the below-mentioned address in the same condition that you received it and undamaged/unaltered in any way.

Continental Saddlery
P.O. Box 482
9969 Hwy. 75
Ider, AL 35981
USA

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@continentalsaddlery.com.

Used saddles:

  • Only regular priced items may be refunded. Used saddles are sold as is and are not eligible for a  refund.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@continentalsaddlery.com and send your item to:

Continental Saddlery
P.O. Box 482
9969 Hwy. 75
Ider, AL 35981
USA

Shipping returns:

To return your product, you should send your product to:

Continental Saddlery
P.O. Box 482
9969 Hwy. 75
Ider, AL 35981
USA

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • Please use a trackable shipping service like UPS or Fedex and purchase shipping insurance.

Need help?

  • If you have any additional questions or would like to request a refund, feel free to contact us using the contact information below.

Continental Saddlery
P.O. Box 482
9969 Hwy. 75
Ider, AL 35981
USA

Phone: (256) 632-4165
Email: info@continentalsaddlery.com