FREQUENTLY ASKED QUESTIONS
At Continental Saddlery we understand how important return options are to the customer. Our return policy is simple. If you are not satisfied with the workmanship or the fit of your saddle you may return it for a full refund less shipping and handling within 7 days. Any saddle returned outside of the allotted time frame will be “refunded” in the form of store credit.
For a full refund of your purchase price, we expect the saddle to be in excellent condition.
We understand that to properly try or test ride the saddle you have to go out and ride it. As long as the saddle shows no signs of misuse or abuse there will be no penalty or a restocking fee. A full refund, minus shipping, will follow after return of the saddle in resalable condition.
Any custom changes/personlizations added by the customer will not be returnable or refundable.
Any saddle that had a customization charge applied to it – the customization charge will not be refunded.
It is not simply our intention to sell saddles but our emphasis is also on fitting horses. A quality saddle is more than a purchase – it is a financial and emotional investment. So, it’s important to us that if the saddle doesn’t fit you or your horse, that you don’t feel ‘stuck’ with it. With one of the lowest rates of returns in the saddle industry, we’re absolutely confident that the vast majority of customers are going to be thrilled with their purchase – and this guarantee will help make it an even easier decision to order your Continental saddle.
Yes, most certainly. If you know the saddle model number (located on the latigo holder) as well as the saddle color you may just enter our “Shop” and order your desired accessories there.
If you are unsure of the color or saddle model you have you may contact us via the “contact us” form or via email with the serial number of your saddle and we’d be glad to assist.
Please visit our Shop to view all available payment options. You may pay with check, PayPal or any major Credit Card. Also, we offer split payment option which you may view in detail on our Shop page.
All orders are subject to acceptance by Continental Saddlery Inc. and shall only become effective upon confirmation by Continental Saddlery Inc., which reserves the right to reject any order for any or no reason.